Star Data Systems’ Automotive Program includes a wide variety of Customer Relationship Management (CRM) services that have been proven to increase your sales and return your investment in less than 30 days. Using Star Data Systems allows you to operate efficiently while increasing your effectiveness and standardizing your calls, ensuring every lead is tracked with meticulous record-keeping.
Our lead management program is the best in the business. Using proven techniques and scripts to maximize your response rate, we convert your leads into appointments and immediately email your appointment times with customer comments, allowing a faster response time to your customers. We provide weekly reports which summarize our results and lists each appointment along with customer comments.
We help you increase your monthly sales volume and customer satisfaction by conducting a “Pre-CSI” Survey which tells you which customers need additional TLC before they complete the manufacturer’s Customer Satisfaction survey. You get better CSI scores and happier customers for a fraction of the cost of bad CSI ratings due to slow response times caring for your customers .
| Deliverables: |
Benefits: |
Real-time lead updates to your sales staff by email
Complaint resolution process with immediate escalation
via e-mail to designated dealer staff
Weekly reports and summaries via Excel
Survey reports with graphics on our secure website
|
Guaranteed ROI within 30 days or less
Increased Sales
Increased Customer Satisfaction Scores (CSI)
Increased Customer Loyalty
|
|
| |
|
 |
 |
|
AUTOMOTIVE
DEALER SERVICES |
|
 |
Campaigns |
|
| |
|
Lead Management Services |
|
| |
|
Internet Leads |
|
| |
|
Broker Calls |
|
| |
|
Extended Warranty Calls |
|
| |
|
Customized Campaigns to Fit Your Needs |
|
|
|
CRM Services |
|
| |
|
Off-Lease Customer Reminders |
|
| |
|
Service Appointment Setting |
|
| |
|
Sold But Never Serviced Customers |
|
| |
|
Parts Reminder Calls |
|
| |
|
Lost Customers |
|
|
|
CSI – Customer Sat Services |
|
| |
|
Sales & Service CSI Follow-Up Surveys |
|
| |
|
Customer Loyalty Surveys |
|
| |
|
Needs Assessment Surveys |
|
|
|
|
|
